Winning and Retaining Customers
Discover the attitude, skills and knowledge needed to provide great customer service. Do not leave it to impressions measure and benchmark service and be aware of the value lost with a lost customer. Build customer loyalty with service excellence. Learn to transform customer complaints and challenging situation into opportunities. Understand the value of delighting customers by meeting and exceeding customer expectations.
Communication to make an impact
Participants will learn a communication model that will enable them build better rapport and improve their overall communication with others. They will learn to combine voice tone and non-verbal communication with appropriate language that engages others. The result is to endow participants with a powerful tool for sales and customer service through clear, confident, and effective communications.
Team Building
Human Behavior and Collaboration can include the daily interaction that employees engage in when working together to carry out the requirements of their jobs. This form of cooperation is natural and can be assisted if the group takes the time to come up with a set of group norms. These norms help group members know how to appropriately interact on the team and with the rest of the organization. This course will also involve structured activities and exercises led by members to stimulate newness human behaviors and collaboration.
